Terms & Conditions

Effective Date: January 2026

Business Name: The Pretty ProDesk

Welcome to The Pretty ProDesk. These Terms & Conditions govern your use of our website and services. By accessing our website, booking a service, or engaging our services, you agree to comply with and be bound by these terms.

If you do not agree with these Terms, please do not use our services.

1. Services

The Pretty ProDesk provides virtual assistant and operational support services, including but not limited to:

Executive Assistant support
Administrative management
Customer support
CRM management
Project coordination
Email and calendar management
Social media and operational support

Specific services, deliverables, timelines, and scope will be outlined in a written agreement, proposal, or booking confirmation.

2. Client Responsibilities

To ensure effective service delivery, clients agree to:

Provide accurate and complete information
Respond to requests in a timely manner
Grant necessary access to tools, platforms, or documents
Communicate expectations clearly

Delays caused by lack of communication or incomplete information may affect timelines and do not qualify for refunds.

3. Payments & Fees

All fees are payable in advance unless otherwise agreed in writing
Prices are listed in the applicable currency and may change without prior notice
Services commence only after payment confirmation

Failure to make timely payments may result in service suspension or termination.

4. No Employment Relationship

Engaging The Pretty ProDesk does not create an employer-employee relationship. We operate strictly as an independent service provider.

5. Confidentiality

The Pretty ProDesk respects client confidentiality and agrees not to disclose sensitive information obtained during service delivery, except where required by law.

Clients are also expected to maintain confidentiality regarding our processes, documents, pricing, and proprietary systems.

6. Intellectual Property

All materials, documents, templates, workflows, dashboards, and content created by The Pretty ProDesk remain our intellectual property until full payment is received.

Clients may not reproduce, resell, or distribute our materials without written consent.

7. Limitation of Liability

The Pretty ProDesk shall not be held liable for:

Indirect or consequential damages
Loss of revenue, data, or business opportunities
Third-party software or platform failures

Our liability, if any, is limited to the amount paid for the service in question.

8. Termination of Services

We reserve the right to terminate services if:

Payment obligations are not met
There is abusive, unethical, or inappropriate behavior
Terms are violated

Clients may terminate services subject to the conditions outlined in our Refund Policy.

9. Website Use

Users agree not to:

Use the website for unlawful purposes
Attempt to breach site security
Copy or misuse website content

Unauthorized use may result in legal action.

10. Modifications

The Pretty ProDesk reserves the right to update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of the revised terms.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with applicable laws.

12. Contact Information

For questions regarding these Terms & Conditions, please contact us via the Contact Us page on our website.